Política de reembolso

GoodSnoze Return and Refund Policy

Last updated: October 6, 2026

How to request a return through our website

Sign in to your customer profile on goodsnoze.store using the email address associated with your order. Open Orders, select the relevant order, and choose the return request option for eligible items. Select the items, provide the reason and submit your request.

If the return request option is unavailable or you need help, email goodsnoze@gmail.com with your order number and the items concerned. Using the website is our recommended method, but it is not a mandatory condition for exercising statutory rights. Statutory withdrawal does not require prior approval.

Change of mind: 14-day right of withdrawal

Where the statutory right of withdrawal applies, you may notify us that you wish to withdraw from your purchase within 14 calendar days after receiving the goods, without giving a reason. For an order delivered in separate shipments, the period begins when you receive the last item. After notifying us, return the goods within the following 14 calendar days.

You may inspect the goods as you would in a shop. You are responsible only for diminished value caused by handling beyond what is necessary to establish their nature, characteristics and functioning. Missing original packaging alone does not invalidate statutory withdrawal. You are responsible for the direct return shipping costs for correct, non-defective goods. We do not charge handling or restocking fees.

We do not offer an additional voluntary change-of-mind return period beyond the applicable statutory withdrawal period. This does not limit any mandatory rights under applicable law.

Defective, damaged or incorrect goods: 30-day reporting period

If goods arrive defective, damaged or different from what you ordered, please report the problem within 30 calendar days after delivery through your customer profile and Orders on our website, where the request option is available, or by emailing goodsnoze@gmail.com. Include your order number and a description of the problem. This reporting period does not limit or replace your statutory warranty rights. You may still exercise those rights after 30 days where applicable law provides them.

We may request clear photographs and, where helpful, a video showing the problem. An unboxing video is not required to exercise your statutory rights.

GoodSnoze will provide the appropriate remedy under applicable law at no cost to you, including repair, replacement, a price reduction or termination of the purchase where legally applicable. If a return is necessary, we will cover the necessary costs and provide instructions. Where appropriate, we may offer a remedy without a physical return, which we will confirm in writing. Your rights do not depend on our supplier approving a claim or reimbursing us.

Exceptions to withdrawal

Where legally applicable, the statutory right of withdrawal does not apply to goods made to your specifications or clearly personalised, or to sealed goods unsuitable for return for health protection or hygiene reasons that have been unsealed after delivery.

Underwear, swimwear, earrings and cosmetics are not automatically excluded solely because of their category. An exception applies only when its legal requirements are met. These exceptions do not remove rights concerning defective or incorrect goods.

Return instructions

Contact goodsnoze@gmail.com for instructions and the appropriate return address. Do not send goods to the sender address printed on the outer shipping label, which may belong to a logistics centre that does not handle returns. Contacting us for instructions does not make statutory withdrawal subject to approval.

Keep your proof of postage and tracking number. Sending goods to an incorrect address may cause delays or additional costs but does not automatically remove statutory rights.

Refunds

Refunds will be issued using the original payment method unless expressly agreed otherwise, without additional charges to you.

For statutory withdrawals, we will refund the amounts due, including standard delivery charges, within 14 calendar days after receiving your withdrawal notice. Additional charges for a more expensive delivery option you selected will not be refunded. We may withhold the refund until we receive the goods or evidence that you sent them back, whichever occurs first.

Refunds and other remedies for defective, damaged or incorrect goods are handled in accordance with applicable law. Nothing in this policy limits your mandatory consumer rights.